LIMITED LAUNCH ⚡ SPECIAL EVENT: EMO SMART AI PET ROBOT ONLY $50.00 USD • FREE FAST US DELIVERY (5–7 DAYS)
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Aonab Group Smart Robotics & Essentials
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30-DAY RISK-FREE GUARANTEE

Refund & Return Policy

Aonab Group • Official Customer Satisfaction Guarantee

30-Day 100% Money-Back Guarantee

We want you to love your EMO Smart AI Companion Robot. If you are not completely satisfied with your purchase for any reason, you may return it within 30 calendar days of delivery for a full refund.

Simple 3-Step Return Process

1

Submit Request

Email us at support@aonabgroup.com with your Order ID (e.g. ORD-XXXX) and reason for return.

2

Receive Prepaid Label

Our US support team will issue a prepaid return shipping label and easy warehouse packing instructions within 12–24 hours.

3

Fast Full Refund

Upon warehouse inspection, your full refund is credited back to your original payment method within 3 to 5 business days.

Damaged, Defective, or Incorrect Items (1-Year Warranty)

Every EMO Smart AI Pet Robot includes an official 1-Year Limited Hardware Replacement Warranty. If your unit arrives damaged in transit, with defective optical sensors, or battery docking malfunctions:

  • We will immediately dispatch a brand-new replacement unit with tracked shipping at zero additional cost to you.
  • Simply email photos/video of the issue to support@aonabgroup.com.

Order Cancellation Prior to Dispatch

If you wish to cancel an order before it has dispatched from our fulfillment center, please contact us immediately at support@aonabgroup.com. If the package has not yet shipped, we will void the shipment and issue an instant 100% refund.

Customer Support Desk

Need assistance with an existing return or refund? Contact our US customer care desk:

Email: support@aonabgroup.com
Response Window: Within 12–24 Hours
Live Portal: aonabgroup.com/contact